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FAQs

1. What brands do you install?
Octopuss Installers are familiar with all the major brands sold in Australia – if you’re not sure please feel free to ask. NOTE We can only install BRAND NEW appliances in the original packaging.
 
2. What appliances do we install?
Ovens (Gas and Electric), Cooktops (Gas and Electric), Upright cookers(Gas and Electric), Dishwashers, Fridges, slide out and undercupboard rangehoods, Washers, Dryers,and split system air conditioners. In some states we cannot offer all servcies, please check the website for availablity of services for each state.
 
3. What happens after you book?
All the details of your job will be forwarded to a local installer who will contact the customer by phone to arrange the date and time of your install.
 
4. Completing the Job
Installers will complete all of the tasks booked by you in a timely and efficient manner. Where required, a complaince certificate/s will be issued by the installer in accordance to state legislation.
 
5. Do we deliver & remove the goods
You will need to have the goods at your house prior to the installer’s arrival. We recommend you either pick up the goods, or have them delivered a min of 48 hours before your scheduled appointment. Some services offer delivery and installation, but in general delivery is not part of the offer. Removal of old appliances unless stipulated in the contract is not included in the price.
 
6. What peace of mind do you have for the workmanship 
 All contractors are licenced, insured and have experience in their area's of expertise.
 
7. What if extra work is needed or the installation cost paid doesn’t meet the standard requirements to complete the job
The installer will assess the job upon arrival, and discuss with you any additional costs before commencing the job. Any additional costs must be paid directly to the installer on the day of installation.
 
8. What happens if I cancel the booking?
We require 24hours notice of a cancellation, if we however attend the property and the client wishes to cancel the installation prior to any works starting, then an call out fee of between $88-$120 is payable, as indicated on your invoice. Please refer to our refund policy.